FAQ

Delivery time depends on the destination country and the chosen shipping method. Typically, it takes 5-14 business days for neighboring countries and 1-21 business days for distant countries.

There are no hidden additional fees. Shipping costs include all administrative fees and taxes. Only the fees listed on the website or agreed upon during consultation are charged.

You can track your package status using the tracking number provided after shipment. We also offer SMS or email notifications for real-time updates.

Yes, we accept shipping of heavy items up to 5 kg. For heavier items, please consult us for special handling.

For valuable items, we recommend insuring the item and providing complete details. We also offer special services with secure packaging and extra supervision.

We serve shipping to over 1 countries worldwide. For countries not yet covered, please contact us to confirm service availability.